Shipping policy
Last updated: 26 September 2026
We currently ship Australia-wide only. This policy explains how we process, pack and deliver your order.
1. Processing and dispatch
Every order is custom-printed to your file, so we begin production once your order and artwork are received.
Packed and ready to ship the same day. Gang sheet orders up to 20 metres with print-ready artwork approved before 11:00am AEST/AEDT, Monday to Friday, are printed, checked and packed the same day.
Currently free — until further notice. Same-day packing is included at no extra cost. If this changes, we'll give notice on this page before the change takes effect, and any charge will be shown at checkout before you pay.
When your order actually leaves us
Packed the same day does not mean delivered the same day:
- Collecting from us — your order leaves the same day. Collection is by appointment only, so please book before visiting.
- Australia Post — couriers collect on business days only. Delivery time then depends on Australia Post and whether you chose Standard or Express. These times are set by Australia Post, not by us.
Orders packed within 48 hours
Counted in business days — Saturdays and Sundays are not counted:
- Gang sheet orders over 20 metres.
- Any order approved after 11:00am AEST/AEDT.
Fulfilment and uniform orders
Garment fulfilment and uniform work is quoted individually. Send us your brief through the enquiry form on the relevant page and we'll confirm production and dispatch timing with you when we respond — within one business day. The timeframes above apply to gang sheet orders.
All timeframes assume your artwork is print-ready on submission (see our Terms of Service for file requirements) — orders with artwork issues may take longer to enter production while we contact you to resolve them. These timeframes apply under normal operating conditions.
Packing times are separate from delivery times below.
2. Delivery timeframes
Once your order leaves us, delivery times depend on your location and the shipping method selected at checkout:
- Standard shipping: typically 2–6 business days
- Express shipping: typically 1–3 business days
These are estimates provided by our shipping carriers, not guarantees. Delivery may take longer during peak periods, in regional/remote areas, or due to factors outside our control (e.g. weather, courier delays).
3. Shipping costs
- Free standard shipping on orders of $150 AUD or more (including GST).
- Free express shipping on orders of $250 AUD or more (including GST).
- Below these thresholds, shipping is charged at a flat rate, shown at checkout before you pay: $10 standard and $15 express.
Thresholds are assessed on your order subtotal — after any discount or credit applied, and excluding the shipping charge itself. The rate that applies to your order is always shown at checkout before you pay.
4. Carriers and tracking
We ship using Australia Post and/or other reputable Australian couriers, depending on your order and location. Once your order is on its way, you'll receive a tracking notification by email.
5. Delivery address and failed deliveries
It's your responsibility to provide a complete and accurate delivery address at checkout, and to choose delivery instructions (such as an Authority to Leave) that result in your parcel being left somewhere secure.
We're not responsible for parcels that are lost, misdelivered, or returned to us as a result of: an incorrect or incomplete delivery address you provided; an Authority to Leave instruction that results in the parcel being left in an insecure location; or your unavailability to receive or collect the delivery. If this happens and you'd like your order reshipped, you'll need to cover the actual shipping cost charged by our courier for redelivery, based on their invoice.
6. Lost or damaged parcels
If your order doesn't arrive, or arrives damaged in transit, contact us at hello@dtfcomplete.com.au with your order number as soon as possible. Damage in transit is covered under our Return & Refund Policy — we'll investigate with the carrier and arrange a reprint or refund where appropriate.
7. Contact us
Email: hello@dtfcomplete.com.au
Phone: 0489 221 155
DTF Complete, a registered business name of QT Management Pty Ltd (ABN 38 617 235 337)
489/491 Princes Hwy, Sydenham NSW 2044, Australia
Workshop open Monday to Saturday, 7:00am–6:30pm (closed Sunday). Collection by appointment only.
We answer calls, chats and messages 7:00am–11:00pm, seven days a week.